Customer Service is Key! Like all aspects of your business, Customer Service plays a key role. Training is vital to the resiliency of your Company.
1. Increase Sales
“Many business leaders think that customer service and sales are actually different departments and have no relationship – in reality the sales and service should never be seen as separate issues – customer service is about understanding the customer’s needs, and sales is about selling products that meet those needs.” ~salestrainingamerica.com
2. Get Everyone Speaking the Same Language
“A common language means greater efficiency. A company-wide sales training initiative will allow everyone to work from the same playbook, and that includes having internal conversations with a shared language in place.
Communication is enhanced once everyone is fluent in the selling process, when the dialogue around specific accounts and stages in the buyer’s journey becomes more efficient—both within the sales team and across departments. Congruent terminology and standard definitions of each stage in the buying process reduces miscommunication and unifies the sales and marketing departments.” ~trainingindustry.com | Will Brooks
3. Best Practice & Quality Standards
Increased use of best practices and sales strategies will be one of the first measurable changes noted. This includes changes not only from the sales team, but also from the coaches. When the management team is talking to employees as a coach, or getting feedback from the coaching team, the “in the trenches” issues become obvious and can be addressed in structured, effective way. ~business.com
4. Staff Retention
Most people naturally want to better themselves, if for no other reason than to further their career. Offer free training programs and educational opportunities to anyone who wants to partake.”
“When you empower your employees with knowledge and skills, you keep them up to date. Your employee turnover drops, your productivity stays high and you keep up with modern developments. Your employees will meanwhile feel valued; you’re investing in them, so you must want to keep them around.” ~entrepreneur.com